Troubleshooting

I'm not getting any Telegram messages at all.

Double-check your Bot Token and Chat ID are saved correctly (re-save them, and make sure you've sent at least one message to your bot first). Also check your license is still active — if it lapsed, Stackhook pauses notifications and sends a one-time alert about it.

My WordPress plugin shows a 401 error when testing the webhook.

The security token in the URL doesn't match — re-copy the URL from your Stackhook dashboard (via the Copy button) and paste it fresh into your plugin.

My WordPress plugin shows a 400 error.

The webhook URL doesn't match anything in your Stackhook dashboard — the webhook may have been deleted or the Store Identifier changed. Recreate it or copy the current URL.

The notification arrived, but shows “Item” or $0.00, or the wrong event type.

Your plugin's data isn't in a shape Stackhook recognizes yet. You can help us fix this fast: add &debug=1 to the end of your webhook URL in the plugin (temporarily), trigger one more test transaction, then check the stackhook-debug.log file in your Stackhook folder (via File Manager) — it contains the exact data your plugin sent. You can review it yourself, or send it to support for help. Remove &debug=1 and delete the log file once you're done, since it contains order details in plain text.

I renamed a webhook's Store Identifier and now notifications stopped.

That changes the webhook's URL — copy the new URL from the dashboard and update it in your plugin.

My license shows as inactive after I moved servers.

Licenses are tied to the server URL they were activated on. Deactivate on the old server (or via your My Account page on thenomadstack.com) and activate again on the new one.